Privacy Policy

At De Kuchney Villa (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a room reservation (name, email address, phone number, check-in/out dates, special requests).
• Contact us via email, phone, or chat widgets (WhatsApp, Telegram).
• Subscribe to our newsletter or promotional communications.

We may also automatically collect certain technical data (IP address, browser type, pages visited) through cookies and similar tracking technologies to improve our website performance.

2. How We Use Your Information

We use your information to:

• Process and confirm your room reservations.
• Communicate with you regarding your booking or inquiries.
• Improve our website, services, and guest experience.
• Comply with legal obligations (e.g., record-keeping for tax purposes).

3. Payment Information

All payments are processed through secure third-party gateways: Paystack and OPay. We do not store your credit card, bank account, or other financial details on our servers. Payment data is encrypted and handled directly by our payment partners in compliance with PCI-DSS standards.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist with our operations (e.g., email delivery, customer support) – they are contractually bound to keep your information confidential.
• Law enforcement or regulatory authorities when required by applicable law.

5. Data Security

We implement industry-standard security measures, including encryption (SSL/TLS), firewalls, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (GDPR & Nigerian Data Protection)

If you are a resident of Nigeria or the European Economic Area, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us at reservations@dekuchneyvilla.com.

7. Cookies

Our website uses cookies to enhance user experience, analyse site traffic, and remember your preferences. You can control cookie settings through your browser.

8. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those third parties.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

De Kuchney Villa
Zone F01, Abuja, Nigeria
Email: reservations@dekuchneyvilla.com
Phone: +234 (913) 149-0624